Your Privacy Matters to Us
Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
At Chamos Painting, protecting your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you interact with our website and services.
Consent
By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with any terms in this policy, please do not use our services.
Information We Collect
We collect information that you provide to us and information collected automatically when you use our website:
Estimate & Appointment Requests
When you request a free estimate, you submit information through our online booking form, which is hosted by our scheduling provider, DripJobs. This typically includes:
- First and last name
- Email address
- Phone number
- Project / property address (street, city, province, postal code)
- Project details you choose to share
- Preferred appointment date(s) and time of day
- How you heard about us
- SMS/text consent, if you choose to opt in
When You Contact Us Directly
- Your name and contact details (phone, text, or email)
- Any information you choose to share about your project
- Records of our communication with you
Information Collected Automatically
- Limited technical data (such as browser type, pages viewed, and referring site) through standard server logs and cookies
- Our online booking form is hosted by DripJobs, which may use its own cookies and tools (such as Google reCAPTCHA and Google Maps) — see DripJobs' privacy policy
How We Use Your Information
We use the collected information to:
- Provide accurate quotes for painting services
- Process your service requests and project inquiries
- Communicate about your painting project details and timeline
- Send project updates and status notifications
- Schedule consultations and site visits
- Improve our services and customer experience
- Respond to your inquiries and support requests
Information We Share
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this privacy policy.
Your information may be shared with:
- DripJobs, our scheduling and customer-management provider, which processes your estimate/appointment requests
- The tools DripJobs uses to operate our booking form (such as Google reCAPTCHA and Google Maps)
- Service providers and professional subcontractors who help execute your painting project
- Suppliers and material providers, when required to complete your project
- Legal authorities when required by law
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete it.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
Third Party Services
We use trusted third-party services to operate our website and book appointments. These providers process your information under their own privacy policies, which we encourage you to review:
- DripJobs (estimate booking, scheduling, and customer management)
- Tools used within the DripJobs booking form, such as Google reCAPTCHA, Google Maps, and Meta/Facebook measurement
Text Messaging (SMS)
If you opt in on our booking form, we may send you project-related text messages such as appointment reminders and updates. Message and data rates may apply, and message frequency varies. SMS consent is not a condition of any purchase. You can opt out at any time by replying STOP, or reply HELP for help.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Ask questions about our privacy practices
- Withdraw your consent at any time
Changes to this Privacy Policy
We may update this policy to reflect changes in our practices or for other operational reasons. We will notify you of any significant changes by email or through our website.
Contact Us
For any privacy-related questions or to exercise your rights, please contact us:
Chamos Painting